Returns and Exchanges Made Simple
We’re committed to being both responsive and responsible to give you the best quality, fabric, and fit.
To initiate a return or exchange, click on this link: https://coveandlane.in/apps/return_prime
Free Returns and Exchanges Within 14 Days
Eligible items can be returned or exchanged within 14 days from the date of delivery.
To qualify, the garment must be:
- Unused and unworn
- Unwashed and undamaged
- Returned with all original tags intact
- Returned in its original packaging
- Return or exchange requests may be declined if the product does not meet these conditions.
How to Return or Exchange an Item
- Visit our Return and Exchange Portal.
- Select the relevant order and garment.
- Choose whether you would like to return or exchange the item.
- Upload clear images or a video showing the garment with its tags intact.
- Submit your request and schedule the pickup.
If you need assistance, contact the Cove & Lane Concierge at support@coveandlane.in.
Exchange Conditions
- One complimentary return or exchange is available per purchase.
- Exchanges are subject to product and size availability.
- If the replacement item costs less, the difference will be refunded to the original payment method.
- Products received as part of an exchange cannot subsequently be returned.
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If you receive an incorrect product, please submit an unboxing video with your request.
Refund Timeline
- Once the returned product reaches our warehouse, it will be inspected to ensure it meets the eligibility conditions.
- After approval, the refund will be initiated within 3 - 5 working days to the original payment method.
- For COD orders, customers can choose between a bank account refund or store credit.
Incorrect or Missing Products
- If you receive an incorrect product or find an item missing from your order, please submit an unboxing video when raising your request.
- Any concerns related to your delivery must be reported within seven days from the date of delivery so that our team can assist you promptly.
Important Delivery and Pickup Guidelines
- Do not hand over a return package without receiving a pickup slip or SMS confirmation.
- Do not accept a package that appears to have been tampered with.
- Do not share the delivery OTP unless you have received the product.
- If a non-Cove & Lane product is returned to us by mistake, we can send it back upon request. A return shipping fee of ₹100 will apply.
For further assistance, contact us at support@coveandlane.in.
Please note: Cove & Lane is an independent Indian fashion brand. We are not affiliated with or connected to Cove USA or any other business using the name “Cove.”